app22 Terms & Conditions

Account Creation

Each user is permitted to hold one active account only. Duplicate accounts are prohibited and may result in permanent suspension of all associated accounts and forfeiture of any remaining balances. You must provide accurate and up-to-date personal information during registration. app22 reserves the right to request identity verification documents (KYC) at any stage, including government-issued photo ID and proof of address.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account is your responsibility. If you suspect unauthorised access to your account, you must contact app22 support immediately via the email address provided in the footer. app22 will not be liable for losses arising from unauthorised account access where the user has failed to safeguard their login details.

Accepted Payment Methods

app22 supports a range of local and international payment methods suitable for players based in Bangladesh. Currently accepted methods include:

• bKash — mobile financial service widely used across Dhaka, Chittagong, and all divisions
• Nagad — Bangladesh Post Office digital financial service
• Rocket — Dutch-Bangla Bank mobile banking
• Upay and other approved local payment partners as listed on the deposit page

Withdrawal Policy

Withdrawal requests are processed subject to successful completion of applicable KYC verification. app22 aims to process approved withdrawal requests within the timelines set out below:

• bKash and Nagad: typically within 24 hours of approval
• Bank transfer to Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank: 1–3 business days
• All withdrawals must be made to accounts registered in the player's own name. Third-party withdrawals are not permitted.

Currency & Conversion

All transactions on the app22 platform are denominated in Bangladeshi Taka (৳ BDT). Any currency conversion from foreign currencies is the sole responsibility of the user and their payment provider. app22 is not liable for exchange rate differences, conversion fees, or delays attributable to the user's payment service provider.

Bonus Eligibility

All promotional offers made by app22 — including welcome bonuses, reload bonuses, free spins, and cashback offers — are subject to the specific terms communicated at the time of the offer. Unless otherwise stated, bonuses are available to verified accounts in good standing and may not be combined with other active promotions unless explicitly permitted by app22.

Wagering Requirements

Bonus funds are subject to wagering requirements before they may be withdrawn as cash. Standard wagering requirements on app22 are applied as follows:

• Welcome bonus: the bonus amount must be wagered the specified number of times (as communicated in the offer) before withdrawal is permitted
• Free spin winnings are subject to a rollover requirement before becoming cashable
• Game contributions toward wagering requirements vary by game type — slots typically contribute 100%, while live casino table games may contribute a lower percentage
• Bonus funds expire if wagering requirements are not met within the stated validity period

Abuse & Fraud Prevention

app22 actively monitors accounts for signs of bonus abuse, including but not limited to: creating multiple accounts to claim a welcome bonus more than once, placing opposing bets to guarantee a low-risk rollover, or using automated bots to meet wagering requirements. Where abuse is confirmed, app22 reserves the right to void associated bonuses and winnings, suspend the account, and report findings to relevant compliance authorities.

Strictly Forbidden Conduct

The following actions are strictly prohibited on the app22 platform and may result in immediate account suspension, forfeiture of funds, and legal action where applicable:

• Registering or operating multiple accounts (whether under your own identity or a third party's)
• Providing false, misleading, or unverifiable information during registration or KYC
• Using the platform for any money laundering, structuring, or other illicit financial activity
• Exploiting software bugs, vulnerabilities, or errors in game logic to gain an unfair advantage
• Using third-party software, scripts, bots, or AI tools to automate gameplay or circumvent platform controls

Account Suspension & Termination

app22 reserves the right to suspend or permanently terminate any account found to be in violation of these Terms & Conditions, or where there is a reasonable suspicion of fraudulent, abusive, or illegal activity. Upon termination, any funds derived from prohibited activity will be forfeited. Funds legitimately deposited by the user (net of bonuses) may be returned at app22's discretion following a full investigation.

Ownership of Content

All content on the app22 platform — including but not limited to logos, graphics, game interfaces, text, software, and the overall user interface design — is the exclusive intellectual property of app22 or its licensed game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming). You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal recreational purposes only. Reproduction, redistribution, or commercial exploitation of any platform content without express written consent is strictly prohibited.

Acceptable Use

You agree to use the app22 platform solely for lawful recreational gambling purposes. You must not use the platform to post, transmit, or distribute unlawful, defamatory, obscene, or harmful content. app22 reserves the right to monitor platform activity to ensure compliance with these terms, applicable laws, and fair-play standards. Persistent violation of acceptable use standards will result in account termination and potential referral to law enforcement agencies where warranted.

Disclaimer of Warranties

The app22 platform is provided on an 'as is' and 'as available' basis. While we take every reasonable step to ensure continuous, secure, and fair service, app22 makes no warranties — express or implied — regarding uninterrupted access, error-free operation, or the fitness of the platform for any particular purpose. Technical downtime for maintenance, upgrades, or unforeseen circumstances may occur and will be communicated where possible via platform announcements.

Limitation of Liability

To the maximum extent permitted by applicable law, app22 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to: loss of funds due to internet connectivity issues on the user's side, losses resulting from reliance on inaccurate game odds displays caused by a third-party data feed, or losses incurred during platform downtime. app22's total aggregate liability to any user in connection with any claim shall not exceed the total amount deposited by that user in the 30 days preceding the event giving rise to the claim.

Amendments to Terms

app22 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. The most current version of these terms will always be accessible at app22.ws/terms-conditions. It is your responsibility to review these terms periodically. Your continued use of the platform following any amendment constitutes your acceptance of the revised terms. If you do not agree with any revised terms, you must cease using the platform and contact support to arrange closure of your account.

Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable international online gaming regulations and the laws of the jurisdiction in which app22 operates. app22 does not claim authorisation or licensing from any specific Bangladeshi governmental authority; it operates as a safe and reliable platform using SSL encryption and fair play certified systems. Players are responsible for ensuring that accessing and using the platform is lawful under the laws of their own jurisdiction.

Dispute Resolution

In the event of a dispute, players should first contact app22 customer support via the email address provided in the footer. app22 will endeavour to resolve all disputes fairly and within a reasonable timeframe, typically within 14 calendar days of receiving a formal complaint. Where a dispute cannot be resolved through direct communication, the matter may be referred to an independent arbitration body at app22's discretion. All dispute resolution proceedings will be conducted in English.