Privacy Policy

Welcome to app22. We respect your privacy and are firmly committed to protecting the personal information you share with us when you use our platform. This Privacy Policy explains in clear, formal terms what data we collect, how we use it, with whom we may share it, and the rights you hold over your own information. By accessing or using app22's website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

This policy applies to all players registering from Bangladesh, including those accessing app22 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree with any part of this policy, please discontinue use of the platform immediately and contact our support team for assistance.

1. Information We Collect

When you create an account or use our services, app22 collects the following categories of personal data in order to deliver a secure, compliant, and personalised gaming experience:

• Identity data: full name, date of birth, nationality, and a government-issued ID document for age verification purposes.
• Contact data: email address, mobile phone number (including bKash- or Nagad-registered numbers), and residential address.
• Financial data: transaction history, deposit and withdrawal records, payment method details (bKash, Nagad, Rocket, Upay, bank account references), and wagering activity.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited within the platform.
• Behavioural data: game preferences, betting patterns, response to promotional offers, and customer support interactions — used exclusively to improve your experience and to meet responsible gaming obligations.

2. How We Use Your Information

app22 processes your personal data only for legitimate, clearly defined purposes. We do not sell your personal data to any third party under any circumstances. The specific purposes for which we process your data are:

• Account management: creating, verifying, and maintaining your app22 player account in accordance with our age verification policy (21+ only).
• Payment processing: executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels in Bangladeshi Taka (৳).
• Service improvement: analysing usage patterns to enhance platform stability, game diversity, and the overall user experience for players across Bangladesh.
• Legal compliance: fulfilling anti-money laundering (AML) requirements, fraud prevention obligations, and identity verification (KYC) duties under applicable standards.
• Marketing communications: sending you relevant promotional offers, bonus updates, and cricket betting or casino game notifications — only where you have opted in to receive such communications, and always with a clear opt-out mechanism.

3. Data Sharing and Disclosure

app22 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share specific data with carefully selected service providers who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket), identity verification services, fraud prevention tools, cloud hosting providers, and game content suppliers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. All such third-party partners are contractually bound to process your data only on our instructions and in strict accordance with applicable data protection standards.

We may also disclose your personal data where required by law, court order, or competent authority, or where we determine that disclosure is necessary to prevent harm, detect fraud, or protect the rights and safety of our users and staff.

4. Cookies and Tracking Technologies

app22 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site. Cookies are small text files stored on your device; they do not contain executable code or sensitive personal data on their own.

You may control cookie preferences through your browser settings at any time. Please note that disabling certain essential cookies may affect the functionality of the platform, including the ability to log in to your account or process payments. We do not use cookies to track your activity outside of the app22 platform.

5. Data Retention and Security

app22 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to meet legal, regulatory, and dispute-resolution obligations. Financial and transaction records are retained for a minimum of five years in accordance with standard AML and KYC record-keeping requirements. When your data is no longer required, it is securely deleted or anonymised.

The security of your personal data is of paramount importance to us. app22 employs industry-standard SSL encryption across all data transmissions, stores sensitive data in encrypted form, and enforces strict internal access controls so that your information is accessible only to authorised personnel on a need-to-know basis. While no digital system can guarantee absolute security, we continuously review and strengthen our technical and organisational safeguards.

6. Your Rights Over Your Personal Data

As a registered player on app22, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a description of your request. We will acknowledge your request within 5 business days and complete it within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, including a summary of how that data is being processed.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right of erasure: subject to our legal retention obligations, you may request deletion of your personal data. Where deletion is not legally possible, we will instead restrict processing of your data to the minimum required by law.

Our Privacy Commitments

7. Third-Party Links

The app22 platform may, from time to time, reference or display content from third-party game providers (such as Pragmatic Play or Evolution Gaming). These providers operate their own privacy practices, which are separate from this policy. app22 is not responsible for the data handling practices of any third party whose services are integrated into our platform. We encourage you to review the privacy statements of any third-party service you interact with directly.

8. Age Restriction and Minors

app22 is strictly an adult-only platform. Our services are intended exclusively for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

9. Changes to This Privacy Policy

app22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable laws, or industry best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the platform following any amendment constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

10. Contact Our Privacy Team

For all privacy-related enquiries, data access requests, or complaints regarding how app22 handles your personal information, please contact us using the details below. Our support team is available 24/7 in English, operating on Bangladesh Standard Time (UTC+6).

Privacy Policy FAQ